A customer received a new Hermle chiming wall clock, and when it chimed or struck, all the notes sounded bad because the hammers were too close to the chime rods. The fix was simple:
- Tighten the four nuts on the back of the case,
- Slightly loosen the two Phillips head screws on the back of the case,
- Move the iron chime rod base so that the chime rods are about 1/16 to 1/32 inch below the hammer heads,
- Securely tighten the two screws.